CatholicCare respects your privacy and ensures that any personal information we obtain about you is safeguarded and accessed only by authorised CatholicCare personnel. Your personal information is also protected by law, which CatholicCare is committed to upholding. You can find more information about the relevant privacy legislation and how CatholicCare manages your personal information in our Privacy Policy at www.catholiccare.services or by calling 1300 477 433.
The information you provide to us includes personal information. CatholicCare ensures your personal information is protected, which includes entering and storing your information into CSnet® (a secure electronic client database). We use your personal information to assist us in providing services to you that best meet your individual circumstances.
We will not share your personal information with anyone else without your consent unless we are required or legally permitted to. For example, we may be required to notify relevant authorities or others in the following circumstances:
- if we become aware of actual or intended harm (including dangerous self-harm)
- if we receive information about child abuse or risk of abuse
- to report the commission, or prevent the likely commission, of an offence involving violence or threat of violence to a person, or of intentional damage to property.
The services you will be receiving are partially funded by the Australian Government’s Department of Social Services (DSS). DSS requests personal information about clients who access these services from CatholicCare. With your consent, we provide the required information to DSS via a secure electronic portal called the Data Exchange or “DEX”. Please note: DSS is only able to access de-identified information from DEX, which means your privacy is protected. You can find more information about how DSS manages data and upholds its legal privacy obligations at www.dss.gov.au.
** If you would prefer to access this service from CatholicCare on a private (fee-paying) basis then we will not be required to report any information about you to government departments or other funding bodies. Please review our Fee Statement for detailed information about what fees will apply in these circumstances.
